Customer service

Orders are treated as soon as possible. If a product is out of stock we will notify the customers by email. Shipments are handled by shipit.fi.

We send the order the same day or on the following weekday. Estimated delivery time is 3-4 weekdays. If a product is not available, we will inform about the expected delivery time.

If the order has not yet been shipped it can be cancelled by email. If the order has been shipped, the order can only be cancelled when the products have been returned to us (see the next section).

If the shipment is delayed the customer may however cancel the order by email.

Cancellation of products and services ordered especially for a customer is not possible. All goods remain the property of Eiring until they have been paid in full.

Products should be checked immediately upon delivery. Complaints can be made by email or telephone (+358 45 875 1116). Please give order number and reason for the complaint. The process is quickened if pictures are provided of the defective product from all sides. Eiring will contact the manufacturer and, when the complaint has been accepted, exchange the product or give the money back. The customer has 2 years’ right of complaint.

Private customers have the right to cancel the purchase within 14 days. If the goods are used and no longer in an unaltered state, deductions on the repayment can be made between 15 and 80%. For full repayment, the product must be returned with its original packaging and in an substantially unchanged condition. The return shipping is paid by the customer. If the goods disappear during the return transport or are damaged, the consumer is responsible for this and Eiring is entitled to refuse repayment. In case of repayment, the money is paid through the payment method chosen by the customer. There is no right of cancellation for corporate customers. Return of product or service acquired or completed specifically for the customer is not possible. If you wish to return an order, please contact Eiring by e-mail or phone +358 45 875 1116.